Acceptance of Terms

By accessing this website or booking our services, you agree to be bound by these Terms & Conditions.

Services

Stratus Electrical provides:

• 24/7 emergency electrical services
• Residential and commercial electrical work
• Wiring & rewiring
• Lighting installation
• Switchboard/panel upgrades
• Surge protection
• Electrical repairs
• EV charger installation

All work is performed by licensed electricians in accordance with AS/NZS 3000 Australian Wiring Standards.

Bookings & Response Time

• We aim to respond within 30 minutes of enquiry.
• Same-day service is available in most Sydney suburbs but is not guaranteed.
• Emergency response times may vary due to demand, traffic, and safety conditions.

Pricing & Payments

• We provide upfront pricing before work begins.
• No call-out fee applies unless otherwise stated.
• Additional work outside the quoted scope will require customer approval.
• Payment is due upon completion unless agreed otherwise.

Cancellations

• Customers must provide at least 24 hours’ notice for cancellations.
• Late cancellations or missed appointments may incur a fee.

Customer Responsibilities

Customers must:

• • Provide safe and clear access to the worksite
  • Disclose known electrical issues
  • Ensure someone over 18 is present during service
  • Work Standards & Compliance

Work Standards & Compliance

• All work complies with NSW Fair Trading regulations and AS/NZS 3000 standards.
• Only certified and background-checked electricians will attend.

Warranty & Satisfaction Guarantee

• We offer a 100% satisfaction guarantee.
• If you are not satisfied, we will return to rectify the issue at no extra cost.
• Warranty does not cover:
  
  • Pre-existing faults
  • Customer misuse
  • External damage (e.g., weather, third-party interference)

Liability Limitation

To the extent permitted by Australian law:

• We are not liable for indirect or consequential losses
• Liability is limited to the value of the service provided

Insurance

• We maintain $20 million public liability insurance for all services.

Website Use

• Content is for general information only
• Unauthorized use or reproduction is prohibited

Intellectual Property

All website content, branding, and materials are owned by Stratus Electrical.

Termination of Service

We reserve the right to refuse or stop work if:

• Safety risks are identified
• Payment terms are not met
• Abuse or misconduct occurs

Governing Law

These Terms are governed by the laws of New South Wales, Australia.

Updates to Terms

We may update these Terms at any time. Continued use indicates acceptance.

Contact

123 Oliver Garden, Sydney NSW
+0422 433 601
[email protected]
Mon–Fri 7am–8pm | Emergency 24/7